General terms and conditions

Booking

Bookings must be made by email or via www.alpinetrekking.ch. After booking, you will receive a booking confirmation email within a few days.

Payment

A deposit of 20% of the booking fee must be paid within 30 days of receipt of the booking confirmation. The remaining amount of the travel fee must be paid 60 days before the start of the trip. Bookings made less than 60 days before the start of the trip must be paid immediately upon booking or at the start of the tour. Payments can be made by bank transfer or cash.

Program changes

For every trip the goal is that the participants are safely on their way. And the safety of trips in the mountains is highly dependent on weather and local conditions. Therefore, the guide always reserves the right to adjust the program at any time if its original program is considered to be unsafe. An alternative program will then be implemented which will resemble the original program as much as possible. Should an alternative program be impossible and the trip should be canceled, participants will receive a voucher for the remaining days.

Health, fitness and equipment of participants

Each participant is required to estimate whether his / her health, condition and equipment are sufficient to make the booked trip. In the exceptional case that during a trip, the health, fitness or equipment of a participant seriously impedes a safe continuation of the journey, the guide may decide to exclude a participant from further participation in the tour. For the remaining days, the participant will receive a voucher.

Cancellation

If canceled, the following fees will be charged:

  • Up to 30 days before departure: 50 CHF administration fee.
  • 30 to 7 days before the start of the trip: 50% of the travel fee.
  • Less than 7 days before the start of the trip: 100% of the travel fee.
  • Cancellation can be done by email or by telephone.

Cancellation insurance

All participants are advised to have a cancellation insurance.

Travel insurance

All participants are advised to have a travel insurance that also covers for mountain accidents.